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Frequently Asked Questions

General Questions

You can book directly through our website, App or call us for instant booking. We provide 24/7 support and immediate confirmation.
Yes, we provide airport transfers to Heathrow, Gatwick, Stansted, Luton, and London City Airport.
Yes, we monitor your flight in real-time and adjust pickup times for delays or early arrivals at no extra cost.
Yes, all airport pickups include meet and greet service with a name board inside the arrivals hall.
Yes, all our prices are fixed with no hidden charges. The price you see is the price you pay.
We offer Mercedes E-Class, S-Class, and V-Class vehicles for individuals, business travel, and group transport.
The Mercedes V-Class can carry up to 6–7 passengers with luggage, making it ideal for families and group travel.
Yes, child seats are available upon request. Please mention this when booking.
Yes, we operate 24 hours a day, 7 days a week including weekends and holidays.
Yes, we offer hourly and full-day chauffeur services tailored to your needs.

Booking Questions

Yes, you can book one journey to your destination and a separate return journey so you are not paying for driver waiting time in between.
Yes, your chauffeur can call or SMS you on arrival, wait with a name-board, or ring a doorbell if required. You can also download the Express Rides app on Android and the App Store. Through the app, you can book rides, track your driver in real-time, view driver details including vehicle registration, and access all invoices and booking history.
You can book your journey by calling +44 (0)208 4004829 or online via our secure booking system. Direct bookings can also be made at booking.expressrides.co.uk.
We can accept bookings with as little as one hour’s notice. However, we recommend booking as early as possible to ensure availability during busy periods.
Yes, business accounts are available. You can choose to be invoiced per trip or monthly. Please contact our office for more details.
Yes, all passengers including young children are counted.
A 25% deposit is required to secure your booking. The remaining balance is taken 7 days before your journey. For short notice bookings, full payment is required in advance.
Yes, baby and child seats are available upon request at no extra charge. Please request them at the time of booking. Customers are responsible for fitting the seats themselves in accordance with safety regulations.
Yes, we operate 24 hours a day, 7 days a week including weekends and holidays.