Section 1 – General Terms and Conditions

We “Express Rides Ltd” reserve the right to alter or change the terms & conditions of our services stated here at any time.  By placing a Booking with us you agree to be bound by these Terms; all Passengers are bound by these Terms whether or not they are the party making the Booking.

References in these Terms to “us” or ”we” or “our” or “the Company” refers to Express Rides Ltd, and references to “you” or “your” or “the Customer” refers to the party making a Booking with us or any person acting on their behalf.

Bookings

The Company shall use all reasonable endeavours to get you to your destination on time, but shall not be responsible for any loss or damage due to delays. The Company always strives to deliver a reliable service. However sometimes cars cannot arrive at the time a customer has booked, for reasons beyond our control. If your car is running late, please contact our office immediately on  “02036422602″  and we will do our best to tell you why your car is late and advise you of approximate arrival time.

It is the Customers responsibility to allow sufficient time for the journey and the Customer should allow additional time for delays and unexpected occurrences where the journey is important, especially if onward connections may be missed. Control Room staff may advise on average journey times but the decision and responsibility as to booking time ultimately lies with the Customer.

All bookings are subject to our approval, in the rare instance where a mistake is made in providing wrong quotes; Express Rides reserves the right to cancel and/or refund bookings at our discretion.

The Company will endeavour to book details correctly. However we will not be held responsible for any misunderstandings during telephone/online bookings between the booking telephonist and the customer resulting in late arrival of the vehicle, incorrect vehicle type or non-arrival due to a cancelled booking. Under no circumstances shall the Company be liable (in contract or otherwise) for any loss of profits, business or for any indirect or consequential loss whatsoever.

All luggage or personal possessions are carried entirely at your risk. Items left by Customers in vehicles will be stored for collection at the Company office. The Company, where relevant and within its means will attempt to contact the customer and inform them of their lost possessions. we will keep the item in the office for 21 days.

The Company is principal, for the purposes of Regulation 9(14) of the Private Hire Vehicles (London) (Operators’ Licences) Regulations 2000 (as amended), and acknowledges its responsibility to the Customer in accepting the booking and provision of the journey.

The Company shall be entitled to cancel all services in the event of a declared national emergency, riot, fuel shortage, industrial action, extreme weather or terrorist attack, or other circumstances beyond its control.

If the car breaks down during your journey the Company will endeavour to arrange an alternative car to complete the journey as soon as practicable.

The customer shall compensate the Company against all losses, costs, damages and expenses arising from any act or omission of any passenger in their party.

Insurance

We are insured for passenger travel. This insurance is for public liability and does not constitute as travel insurance.

Disorderly Behaviour

We reserve the right to refuse travel to anyone deemed to be a nuisance or danger to our passengers or employees. We may seek the help of the police to remove any offenders from our vehicles and will not pay compensation or refund in such circumstances.

Complaints

If for some reason you are unhappy with the service, you should send your complaints to Support@expressrides.co.uk, where a member of management will respond ASAP.

Credit Card Bookings

There is no surcharge for card payments since 13th of January 2013. The customer has to present the card on which payment is made to our driver. The customer must also show matching photo ID and the cardholder must be present.

Once a card has been verified for a customer they will be able to use that card without ID in all future transactions.

Maximum Passengers and Bags per vehicle

Saloon: 1 – 4 passengers, 1-2 suitcases

Estate: 1-4 passengers, 3 to 4 Suitcase.

MPV: 1-4 passengers, 5 suitcasess, 6 passengers, 2 suitcases.

MPV XL: 8-seat minibus- 1-8 passengers, 6 suitcases,  4 passengers, 8 suitcases.

Executive Saloon: Max 1-3 passengers, 1-2 suitcases.

Luxury Saloon: Max 1-3 passengers, 1-2 suitcases.

Luxury SUV: Max 1-3 passengers, 1-2 suitcases.

Executive MPV: Max 1-6 passengers, 1-4 suitcases.

8 Seater Business Van: Max 1-8 passengers, 1-6 suitcases.

CASH BOOKINGS AND CREDIT AND DEBIT CARD BOOKING ADDITIONAL FEES

The Customer agrees to make a fare payment to the Company in consideration of the provision of a private hire booking and journey.

The Company reserves the right to charge the Customer for any additional costs which may be incurred by the Company as a result of any variation from the Original Journey specified at the time of booking.

The Customer will be responsible for the conduct of all passenger(s) and shall pay for any loss and/or damage caused by such passenger(s) to the vehicle or any other property of the Company, including but not limited to cleaning costs following any spillage or soiling of the vehicle.

If the booking is cancelled upon arrival of the vehicle to collect the Customer of any passenger(s) a cancellation fee will be payable by the Customer to the Company.

Airport Pickups

In relation to collections from airports/airport pickups; there is 30-minute car parking fees included. The Company will allow 60 minutes (starting from the landing time). Thereafter the Company reserves the right to charge the Customer for the waiting/loading time after the 60 minutes plus any additional car parking fees (minus the first 30 minutes).

Cancellations:

Cancellations are free of charge up to 24 hours before the planned departure time. If a CUSTOMER cancels less than 23 hours and 59 minutes before the start of the journey, or If the CUSTOMER does not show up, 100% of the original price will be payable.

Booking booked and starting within 24 hour can be cancelled free of charge 3 hours before pick up time, cancelled after less than 3 hours will be charged full price.

Waiting Time And No Show-Up of Customer:

If the CUSTOMER does not show up at the agreed pick-up location within fifteen (15) minutes of the agreed pick-up time without cancelling the booking, and the CUSTOMER cannot be reached at the phone number provided in the booking, this will be considered a no-show without cancellation and the CUSTOMER will be obliged to pay the full price specified in the contract.

Customers will be charged for waiting time after the first 15 minute, 15 minute increments as per our waiting time tariff. please note that transfer from  train station or  coach station are subject to our standard waiting time allowance of 15 minutes .If customer does not show up  after 30 minutes ride will be cancelled as NO SHOW.

Changes to the Journey 

In the event that the Customer requires the Company during the course of the Original Journey to make any alternative pick up(s) or collection(s)of passenger(s) or goods from other locations during the course of the Original Journey or drop off any passenger(s) at other locations other than specified in the Original Journey or to take any variation for the Original Journey route specified at the time of booking, additional charges may be applied by the Company, at its then current charge rate, which is available on request.

In the event that the Customer requires more than 4 passengers to travel in a vehicle and has not specified this at the time of booking of the Original Journey additional charges may be levied by the Company, at its then standard charge rates, which are available on request for the provision of a larger vehicle or the carriage of additional passengers in excess of 4.

Cleaning Costs

It varies, depending on vehicle Model.

There will be a valet charge of £60-£200 if a Customer is taken ill or sick. Customers are therefore advice not to travel while sick. If they are unwell or you need special assistance please contact our booking team or inform them at the time of booking.

Waiting/Loading Time

The Customer and any passenger(s) and any luggage or personal items shall be ready for collection at the time specified by the Customer when the booking is made. The Company will allow 5 minutes for waiting or loading, when picking up the Customer and passenger(s). In the event that all Customers have not boarded the vehicle within 5 minutes of the time specified at the time of booking the Original Journey or if no time is specified the time of arrival of the vehicle at the pickup address the Company reserves the right to charge the Customer for the total loading/waiting time (for the avoidance of doubt, including the first 5 minutes).

All telephone calls will be recorded and monitored for training and security purposes.

Company Information:

Express Rides Ltd.

Address: Unit G26, 450 Bath Road. Longford, Heathrow London. UB7 0EB

Tel: 02036422602

Email: Info@expressrides.co.uk

Website: Expressides.co.uk

(Company Registration No): 15285748